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Frequently Asked Questions

Frequently Asked Questions

What products does Cashmere Blanket offer?

Cashmere Blanket offers a wide range of premium textiles and sleep-related products, including Bedding, Nursery items, Comforters, Pillows (including Down Pillows), Toppers, Wool Comforters, Mattresses, Loungewear, Apparel and Accessories, Throws, Blankets, Scarves, Bed Covers, Blankets & Quilts, Luxury Mattresses, Mattress Toppers, Luxury Mattress Toppers, Clothing and Accessories, Bath Robes, and related Accessories.

Where can I buy luxury bedding and blankets?

You can browse and purchase luxury bedding, blankets, throws, and related accessories directly on our website. Each product page includes details on materials, sizing, care instructions, and available colors.

What materials are used in your products?

We specialize in high-quality natural fibers such as cashmere, wool, and cotton, as well as luxury blends. Specific materials vary by product and are listed on each item’s page, along with care guidelines.

Do you offer nursery products?

Yes, our nursery category includes safe, comfortable, and stylish items designed for infants and young children, including breathable bedding sets and coordinating accessories.

Are your mattresses and toppers available in multiple sizes?

Yes. We offer a range of sizes to fit standard bed frames, including UK sizes. Each product page shows the available dimensions and weight limits where applicable.

What warranty or guarantee do you provide?

We stand behind the quality of our products with a satisfaction guarantee and warranty where applicable. Details vary by product type; please refer to the product page or our Returns & Warranty policy for specifics.

What is your return policy?

We offer a customer-friendly return policy for eligible items within a specified timeframe from delivery. Some exclusions may apply for certain categories. To start a return, please use the Returns portal on our website or contact our support team for assistance.

How do I care for cashmere and wool items?

Care instructions vary by product. Generally, cashmere and wool items should be hand washed or dry cleaned as recommended on the care label, using cold water and mild detergents. Lay flat to dry and avoid direct heat. Always refer to the specific care instructions on the product page.

Do you offer gift cards?

Yes, we offer digital gift cards that can be purchased online and sent by email to the recipient. Gift cards can be redeemed at checkout for products across our site.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor the shipment status.

What payment methods do you accept?

We accept major credit and debit cards, and other payment methods are available at checkout depending on your location. For full details, please view the payment options at checkout.

Do you ship internationally?

We offer international shipping options. Shipping rates and delivery times vary by destination. Please check the shipping calculator at checkout for an exact quote.

How do I contact customer support?

You can reach our customer support team via email, phone, or live chat from our contact page. We strive to respond promptly to all inquiries.

Are there care and cleaning tips for throws and blankets?

Yes. Most throws and blankets come with care instructions on the label. Generally, spot clean small stains and follow label directions for washing or dry cleaning to maintain softness and longevity.

What makes your products luxury?

Our luxury range combines premium materials (such as cashmere and high-grade wool), superior craftsmanship, careful sourcing, and attention to finish, ensuring exceptional softness, warmth, and durability.

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